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BILLING
Deposits for Reservations:
If your reservation is more than 72 hours away, a 20% deposit of the total cost is required to secure your booking.
For reservations that are less than 72 hours away, the full amount of the trip must be paid at the time of booking.
Final Payment:
For all trips, the remaining balance (if applicable) must be paid in full on the day of the trip.
Summary:
More than 72 hours out: 20% deposit required.
Less than 72 hours out: Full payment required.
Day of trip: Full amount must be settled.
CAR SEATS
Car Seat Guidelines
For the safety of all passengers, we adhere to the Commonwealth of Massachusetts regulations regarding child passenger restraints. Here’s a summary of our car seat policy:
Child Passenger Restraint Requirement:
All passengers under the age of 8 years must be secured in a child passenger restraint system.
If a child measures more than 57 inches in height, they are not required to use a restraint.
Proper Use:
Car seats must be properly fastened and secured according to the manufacturer’s instructions to ensure safety.
Summary:
Ages 0-7: Required to use a child passenger restraint.
Age 8 and above or over 57 inches: Not required to use a restraint.
Booster Seats: Graco Tranzitions 3-in-1 available for use.
Infant Seats: Parents must provide their own.
We prioritize the safety of our young passengers and appreciate your cooperation in following these guidelines!
CLEANING
Cleaning Fee Policy
At our company, we prioritize cleanliness and ensure that every ride feels fresh and brand new. We use all-natural, top-of-the-line cleaners to thoroughly clean our vehicles between customers, maintaining a high standard of hygiene and comfort.
What Constitutes a Cleaning Fee?
While normal wear and tear from typical use is expected, certain situations may incur a cleaning fee, including:
Stains: Any spills or stains that require specialized cleaning beyond our standard process.
Damage: Significant damage to the interior (e.g., tears, permanent marks).
Excessive Mess: Large amounts of debris, trash, or any situation that requires extensive cleaning efforts.
Actions Taken If a Cleaning Fee Is Applied:
Assessment: After each trip, our team will assess the vehicle for any damage or excessive mess.
Notification: If a cleaning fee is deemed necessary, we will notify you promptly, detailing the reasons and the associated costs.
Fee Application: The cleaning fee will be charged to your payment method used for the reservation.
We appreciate your understanding and cooperation in keeping our vehicles clean for all passengers. Thank you for helping us maintain a high standard of service! If you have any questions about our cleaning policy, please feel free to reach out.
DAMAGES
Our vehicles are premium assets, and we take great care in maintaining them. To ensure accountability and preserve our high standards, we have established a clear policy regarding damage to the vehicles.
Examples of Damage That May Result in a Repair Charge
Interior Damage:
Tears, burns, or stains on upholstery or carpets.
Broken or damaged seating components.
Damage to door panels or interior trim.
Exterior Damage:
Scratches, dents, or paint damage.
Broken mirrors or lights.
Damage to the wheels or tires.
Other Damage:
Missing or broken equipment (e.g., seat belts, infotainment systems).
Damage caused by excessive mess that requires specialized cleaning.
Accountability and Actions Following Damage
Inspection:
Our team will conduct a thorough inspection of the vehicle after each trip. Any damage will be documented with photos and noted in the vehicle’s log.
Notification:
If damage is identified, we will promptly notify the passenger regarding the issue, providing details of the damage and potential costs.
Repair Costs:
Passengers will be held responsible for the costs associated with repairs. The charge will reflect the actual cost to restore the vehicle to its original condition, which may include parts, labor, and any necessary detailing.
Payment Process:
The repair charge will be processed using the payment method provided at the time of booking. A detailed invoice will be sent to the passenger for transparency.
Dispute Resolution:
If a passenger disputes the damage claim, they may provide evidence (such as photos taken before the trip). We will review all evidence before finalizing any charges.
DRUGS & ALCOHOL
Drug and Alcohol Policy:
At our company, we aim to provide a safe and enjoyable experience for all passengers. Here are our guidelines regarding drug and alcohol use before and during a trip:
Alcohol Use:
We understand that alcohol may be part of the luxury experience we provide, and moderate consumption is allowed during the trip.
Passengers are encouraged to drink responsibly.
Illegal Drugs:
The use of illegal drugs of any kind is strictly prohibited.
Any illegal drug use will result in immediate termination of the trip without refund.
Smoking:
Smoking of any kind (including e-cigarettes) is not permitted in our vehicles.
Consequences of Policy Violations
If these guidelines are not followed, the following actions will be taken:
Immediate Termination: If illegal drug use or smoking is detected, the trip will be terminated immediately.
No Refund: Passengers who violate these policies will not receive a refund for the trip.
Reporting: In severe cases, we may report illegal activities to the appropriate authorities.
We appreciate your cooperation in helping us maintain a safe and pleasant environment for everyone. If you have any questions or need further clarification, please don’t hesitate to ask!
LOST ITEMS
We understand that sometimes personal belongings may be left behind during a trip. Here’s our policy regarding lost items:
Reporting Lost Items:
If you realize you’ve left an item in the vehicle, please contact us as soon as possible. Provide a detailed description of the item and the trip details.
Item Recovery:
Our team will make every effort to locate the item. If found, it will be securely held for 30 days.
Claim Process:
To claim your lost item, you’ll need to confirm the description and provide proof of ownership if required.
Once verified, we will arrange a convenient method for you to retrieve the item.
Limitations:
While we do our best to recover lost items, we are not responsible for any lost or damaged items. Passengers are encouraged to keep track of their belongings during the trip.
After 30 Days:
Items that are not claimed within 30 days will be discarded or donated.
MISCELLANUEOUS
Use of Toilet Paper
Only provided RV toilet paper may be used in the vehicle’s bathroom.
The provided RV toilet paper has been specifically chosen to work with the vehicle’s sensitive waste disposal system.
Using any other type of toilet paper, wipes, or foreign materials can cause clogs or damage to the system, resulting in costly repairs.
Prohibited Items-
Under no circumstances should any of the following be flushed down the toilet:
-Non-RV toilet paper (including regular household toilet paper, facial tissues, paper towels, or any other type of paper product)
-Wipes of any kind (even those labeled as “flushable”)
Feminine hygiene products
-Disposable diapers
-Trash or any non-biodegradable materials
Failure to comply with this rule will result in a minimum $350 fee for waste disposal and potential additional charges for repairs and maintenance.
Sanitary Use-
A waste disposal bin is provided for any items that cannot be flushed. Please dispose of wipes, feminine hygiene products, and other non-flushable items in the bin provided.
The vehicle’s toilet is designed for light use and to handle waste in a controlled manner. Excessive or improper use may lead to plumbing issues or system failure.
Minimum Fee for Improper Waste Disposal-
If the vehicle’s plumbing system is compromised due to improper waste disposal, a minimum fee of $350 will be charged for waste removal, system cleaning, and repairs.
This fee may increase if further damage to the plumbing or septic system is discovered, and you will be responsible for all costs incurred.
Consequences of Misuse-
In the event of improper use leading to clogs or system issues, your security deposit may be withheld to cover the costs of repairs, cleaning, and the $350 minimum fee for waste disposal.
Persistent misuse or failure to comply with these terms may result in the termination of your rental agreement without refund.
General Maintenance-
If you experience any issues with the bathroom during your rental, please inform us immediately to avoid any potential problems.
Agreement Acknowledgment-
By renting this luxury vehicle, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined above. Failure to comply with these terms may result in additional fees, cleaning charges, or termination of the rental agreement.
OVERAGES & WAIT TIMES
Definition:
Wait time refers to any time the driver spends waiting for passengers beyond the allotted grace period.
Grace Period:
A 10-minute grace period is provided after the scheduled pickup time. After this period, wait time charges will apply.
Charges:
Wait time will be charged at a rate of $1 per minute after the grace period. This will be calculated and added to your total fare.
Overage Charges
Definition: Overage refers to any time spent beyond the agreed-upon trip duration or distance.
Trip Options:
We offer several trip options with set durations and distances. If your trip exceeds these limits:
Standard Trips: Charged at $2 per mile over the included distance.
Hourly Bookings: Charged at the agreed hourly rate for any additional time beyond the booked duration.
Enforcement During the Trip
Real-Time Monitoring: Our drivers will monitor wait times and distances during the trip and communicate with passengers if they anticipate additional charges.
Transparency: Passengers will be informed in real time if they are approaching the end of their included time or distance, allowing them to make decisions accordingly.
After the Trip
Final Charges:
After the trip, the total fare, including any wait time or overage charges, will be calculated and charged to the payment method used for the reservation.
Invoice:
A detailed invoice will be provided via email, outlining the base fare, wait time, overage charges, and any other applicable fees for transparency.
PASSENGER BEHAVIOR
At our company, we strive to provide accommodating and enjoyable service while prioritizing the safety of all passengers. Here are our guidelines regarding passenger behavior:
Respectful Conduct:
We expect all passengers to behave respectfully towards the driver and other passengers.
Disruptive behavior, excessive noise, and inappropriate language are not permitted.
Unruliness:
Unruly behavior, including but not limited to aggression, harassment, or illegal activities, will not be tolerated.
Addressing Poor Conduct
During the Trip:
If a passenger exhibits poor conduct, the driver will issue a warning. If the behavior continues, the driver reserves the right to terminate the trip immediately.
In such cases, no refunds will be issued.
After the Trip:
Incidents will be documented, and any necessary follow-up actions will be taken, which may include:
Reporting the behavior to authorities if illegal activities are involved.
Banning repeat offenders from using our services in the future.
Summary
Respect and Safety: Respectful behavior is expected; unruliness will not be tolerated.
Immediate Action: Warnings will be issued; further poor conduct will result in trip termination without refund.
Post-Incident Review: Incidents will be documented for future reference and necessary action.
SEATING CAPACITY
To ensure safety and compliance with state laws, we have specific requirements regarding seating capacity in our vehicles. Here’s what you need to know:
Seating Capacity Guidelines
Maximum Passengers:
Each vehicle has a designated maximum capacity that must not be exceeded. Our booking specialists will inform you of this limit at the time of booking.
State Laws:
Massachusetts law mandates that all passengers must be seated and secured with a seatbelt. Exceeding the vehicle’s seating capacity is illegal and unsafe.
Actions for Overcrowding
Passenger Limits:
If you arrive with more passengers than allowed, our driver will not permit overcrowding. Additional passengers will not be allowed to board the vehicle.
Alternate Arrangements:
You may need to arrange for additional transportation for the excess passengers. Our booking specialist can assist in coordinating this if necessary.
No Refunds:
If overcrowding occurs and passengers cannot board, no refunds will be issued for the trip.
SMOKING
To ensure a luxury experience and maintain the comfort and cleanliness of our vehicles, smoking of any kind is strictly prohibited.
This includes:
Traditional cigarettes
E-cigarettes
Vaping devices
Rules and Expectations
No Smoking: Passengers must refrain from smoking at all times while inside the vehicle.
Designated Areas: If you need to smoke, please do so in designated areas before or after your trip.
Consequences for Violating the Smoking Policy
Immediate Termination of Trip:
If our driver detects smoking during the trip, they will stop the vehicle safely and terminate the ride immediately. Passengers may be required to exit the vehicle at the nearest safe location.
Cleaning Fee:
A cleaning fee will be charged to cover the costs of removing smoke odors and residues. This fee can vary depending on the extent of cleaning required but typically starts at $250.
No Refund:
Passengers who violate this policy will not receive a refund for the trip, as the luxury experience, we aim to provide will be compromised.
Future Booking Restrictions:
Repeat offenders may be banned from using our services in the future, as we prioritize a safe and pleasant environment for all our passengers.
Commitment to Cleanliness
We take great pride in maintaining our vehicles and providing a clean, welcoming atmosphere. By adhering to this smoking policy, you help us ensure that all passengers can enjoy a fresh and pleasant ride.
TRIP UPDATES
To ensure a smooth and enjoyable experience, we have specific procedures for making trip updates. Here’s what you need to know:
How to Request Trip Updates
Contact Us:
Trip updates should be communicated directly to our customer service team as soon as possible. You can reach us via phone, email, or our app.
Advance Notice:
Please provide updates with as much advance notice as possible. This allows us to accommodate your requests more effectively.
Details Required:
When requesting an update, please include essential details such as:
New pickup or drop-off locations
Changes to the number of passengers
Adjustments to the scheduled time
Potential Impact on Pricing
Changes More Than 24 Hours in Advance:
If changes are made more than 24 hours before the scheduled trip, pricing adjustments may be minimal or none, depending on the nature of the update.
Changes Within 24 Hours:
Updates made within 24 hours of the trip may incur additional fees due to scheduling adjustments or resource reallocations. Pricing will be recalculated based on the new itinerary.
Cancellations:
If a trip is canceled after the specified cancellation window, the deposit may be forfeited, or a cancellation fee may apply.
Additional Services:
If updates result in additional services (e.g., extra stops, extended travel time), these may also affect the final pricing.
